Aspire Agriculture

1st Line Support Engineer x 2

1st Line Support Engineer x 2, Ringwood

Added 25 Nov 2021

Job Summary

Location: Ringwood

Salary: to £25k doe


Aspire Jobs are working exclusively with this local IT support company who provide Telecoms and IT support to business across the UK.  Now in a period of rapid growth and expansion they are looking for 2 more experienced IT Helpdesk, 1st line support Engineering to join their small, friendly team based in Ringwood.

They have a background in close partnerships with their clients to deliver and maintain technologies they rely on, wrapped with service that they have confidence in.  They are also proactive and anticipatory in their thinking.

The successful 1st line support engineer will have min 1 years experience and be happy working in a 1st line support role being hands-on and providing telecoms and IT support remotely and over the phone.  It is the front line of the business, with the objective of providing high-quality, prompt and reliable IT support to all their clients. Candidates must be good communicators, clear thinkers and pleasant people in a crisis.

Your experience will have come from a similar support business where you are used to supporting multiple business.  It wont suit someone who works in an internal 1st line support role for 1 company.

What they are looking for:

  • A highly motivated and driven individual who has experience of working in an IT Service Desk role and has a minimum of 1 years first line support experience
  • Outstanding communication and organisational skills
  • Hands-on experience of help desk and remote control software
  • Customer service focused with a problem-solving attitude
  • Excellent written and verbal communication skills
  • Happy to use their initiative to make changes happen and drive the business forward.

Someone with a technical background with the ability to communicate instructions to a technical and non-technical audience.


£20k - £30k
Reference: 1st Line IT Support x 2

Job Description

You would be required to provide technical knowledge and experience to resolve service desk enquiries and requests, prioritising incoming tickets. The right candidate will look to resolve issues where possible or escalate to second/third line support when appropriate, manage the escalation process from start to finish, ensuring our customers’ full satisfaction.

Key Responsibilities for this 1st line support role:

  • Performing first and, where possible, second line support queries
  • Manage your own time and resolution of service requests
  • Work as a part of the team to resolve client issues and critical escalations
  • Strive for continuous improvement for yourself and the company
  • Share your knowledge, experience and work ethic with other members of the team
  • Ad hoc tasks/duties as and when required

Experience needed

  • Windows Desktop OS
  • Apple macOS and iOS
  • Microsoft Active Directory
  • DNS
  • Azure fundamentals
  • Microsoft Exchange 365 
  • Microsoft Office 365 - this is essential
  • Server Virtualisation
  • LAN/WAN/VPN (routers, switches, firewall)
  • Citrix/RDS/WVD
  • Backup technologies
  • Experience working with 3CX is desirable but not essential

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Reference: 1st Line IT Support x 2