Trainee Claims Advisor/Office Junior - UNDER OFFER

Ringwood

The job will see you providing an admin and in house Insurance claims service to their clients throughout the company, offering guidance, support and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.

CLAIMS MANAGEMENT

• Dealing with enquiries by telephone, email and in person from clients, colleagues and insurers, and respond within one business day
• To work in line with established administration processes to ensure all documentation are accurately produced and distributed to clients
• Ensure even distribution of calls, post and web’ enquiries amongst the team on a daily basis
• Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date
• Develop and maintain relationships with insurers, loss adjusters and other third parties in order to secure the most favourable outcome for the client
• To negotiate with insurers to provide the best solution for clients, given legal and regulatory requirements
• To navigate and effectively maintain manual and IT systems for processing and administrative purposes relating to clams.  Ensure full details are recorded accurately at all times
• To maintain filing systems and ensure that processing is up-to-date at all times
• To ensure daily diary management
• To work closely within the claims team ensuring fluid workflows and processes are followed, including regularly updating the Claims procedures manual
• To report all suspicious claims, such as validity, to the Operations Manager.

This role would suit anyone who has any customer services experience whether from retail, office or hospitality.   It would suit Office Juniors, Office Assistants, Customer Service Assistants and general Administrators.