Account Manager - Customer Services
Account Manager - Customer Services, Ringwood
Is your background in Catering, Hospitality or Retail? Are you looking for a new career path where you can utilise your industry experience – working only Monday to Friday 8.00 til 5.30pm? NO EVENINGS OR WEEKENDS!
Salary: c £20k basic + £5k OTE
This is the perfect chance for a passionate professional looking for a position where you can deliver exceptional service to luxury high-end clients within the catering & hospitality sectors.
This role will see the successful candidate working in a team of both internal account managers and a dedicated field sales rep, supporting a large portfolio of allocated accounts. (approx. 200). Your role will be to manage your accounts, take orders and manage the customers expectations in a professional and efficient manner. You will work very closely with a field Sales Executive to service your accounts and up-sell opportunities, whilst building long standing relationships.
This is a very busy role that requires experience of multi tasking, juggling many balls at once, have an excellent memory and be confident across the MS Office suite (Word, Excel, Outlook).
Duties and Responsibilities:
•Managing a portfolio of existing client accounts
•Answering incoming calls from clients and providing assistance
•Logging calls on the CRM system
•Building relationships with clients
•Receive and process orders
•Dealing with the warehouse and organising deliveries
•Working to targets
•Upselling to existing clients
•Work very closely with a Field Sales Executive to manage your accounts
Experience and Knowledge:
•Previous experience within a customer service/ account manager position
•Confident communicator on the phone
•Ability to work within a fast paced environment
•Strong attention to detail and organisational skills
•Confident use of Microsoft systems
•Good interpersonal skills
You should also have good Maths and English (GCSE Grade C and above)
This job would suit candidates with experience in Sales Administration, Customer Service, Order Processor, Account Manager, Hotel Reception or Hospitality.
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