Aspire Agriculture

Retail Manager

Retail Manager, Poole

Added 14 May 2020

Job Summary

Location: Poole

Salary: to £30k

Aspire Jobs is delighted to be working on an exclusive basis with this leading charity based in Poole.

This new role is one of Retail Manager and will see the successful candidate have full operational responsibility for a small number of charity shops across East Dorset and Purbeck.  You will work closely with the Director of Finance and Operations to develop a strategy to maximise retail income therefore allowing the charity to expand and develop it’s vital services.

You will be primarily responsible for the following: –

  • To maintain and increase the trading profit from the shops’ activities that support the vital services of this charity
  • To meet agreed targets for shop income and expenditure
  • To open new charity retail outlets and develop online sales initiatives
£20k - £30k
Reference: Retail Manager

Job Description

Knowledge and Experience Required:

  • Experience and confidence of working previously in area retail management, preferably for a large retailer or charity
  • Ability to demonstrate successful track record of excellent entrepreneurial skills, strong commercial awareness, and contagious drive to achieve results, strength and resilience
  • Proven track record in coaching and developing a team of Store Managers
  • Successful track of achieving required sales and profit targets as well as connecting with local businesses and the wider community
  • Strong time management and prioritisation skills
  • High level of self-awareness
  • Must be a car driver with own transport.

Staff management and leadership are key within this role as well as having the drive, commitment, and commercialism to help develop and expand the current retail offering.

In light of the current pandemic the charity is also keen to focus on attracting new volunteers and customers back into its stores when it is safe to do so and promoting its brand as the place to shop for pre-loved, quality clothing and furniture.

Job Responsibilities:



  • To maintain and increase the trading profit from the shops’ activities towards the ongoing running costs of the charity
  • To meet agreed targets for shop income and expenditure
  • To manage the lease portfolio, ensuring best rent packages are achieved, identifying new sites as and when required
  • To produce a detailed annual budget for the shops and provide regular updates and monthly reports on budgetary performance and trends to the Director of Finance & Operations
  • To notify the Director of Finance & Operations of any problems relating to shop performance, staff shortages, volunteer shortages or stock shortages in good time so that action can be taken
  • In conjunction with the Retail Team, to ensure that the supply of stock for the shops is effectively managed, from donation of goods to point of sale
  • To oversee the flow of stock as well as to ensure efficient supplies of donations to all shops
  • To ensure that staff rotas are in place for both paid staff and volunteers to adequately cover the shops six/seven days per week
  • To oversee the purchase of bought in goods for sale in the charity shops and other outlets including Christmas cards
  • To be responsible for the Retail Gift Aid programme, ensuring maximum donor take up
  • To develop opportunities to raise additional income through online shopping sites e.g. eBay for charity, Gumtree, Thrift+


  • To line manage the Shop Managers, Relief Shop Managers, and Drivers ensuring monthly 1-2-1s are held, objectives are met, and appraisals/learning and development needs are completed to schedule
  • To ensure that Shop Managers dutifully manage Assistant Shop Managers, Shop Assistants and Volunteers


  • To co-operate with all staff and volunteers in maintaining good relationships with outside agencies and the general public in order to uphold the image the charity and support for its work
  • To maintain confidentiality in all areas of work
  • To work with the People Officer and Marketing Manager to put in place company branding, key messages, volunteer recruitment initiatives and awareness raising initiatives during the year.

Health & Safety:

  • To ensure that all retail premises adhere to Health and Safety regulations
  • To ensure that shop staff and volunteers are aware of the Fire and Health and Safety regulations and accurate records are kept
  • Under line management guidance, regularly update and maintain own knowledge of safety rules, fire drills, and internal security and accident procedures and adhere to these at all times
  • To risk assess all retail procedures as appropriate and implement actions arising

Commitment to the team:

  • To represent positively the work of the charity
  • To contribute positively to good teamwork and uphold team values
  • To attend regular team meetings

Training and Personal Development:

  • Actively participate in appraisal system and attend training programmes to assist in personal development
  • Participate in Shadowing and other learning opportunities across different teams


Interviews will take place by Zoom and the role will ideally be starting towards the end of June/early July.

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Reference: Retail Manager