Client Relationship Manager
Poole
Client Relationship Manager , Poole
Job Summary
Location: Poole
Hours: Monday – Friday, 08.00am-17.00pm, 40 hours per week, office based
Salary: £35K - £45K plus bonus
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, Training provided.
Aspire Jobs are delighted to be working with our client who are a well-established and growing family run business based in Poole, Dorset.
The successful Client Relationship Manager will become an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers. Ideally looking for candidates who have some experience of luxury product sale & distribution.
The successful Client Relationship Manager will:
- Have proven B2B or B2C experience - Ideally with some experience of luxury, premium retail or related sectors
- Ability to build strong long-term relationships with both customers and colleagues
- Possess strong commercial acumen with experience managing margins and financial performance
- Customer-centric approach with a passion for delivering outstanding service
- Possess excellent communication and interpersonal skills
- Analytical mindset with the ability to interpret data and drive strategic decisions
- Highly organised with strong attention to detail
Job Description
Job responsibilities
- Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact
- Drive sales performance while maintaining a clear focus on profitability and margin optimisation
- Analyse commercial performance, including pricing strategies, cost structures, and revenue streams
- Identify opportunities for growth within existing accounts and support new business development initiatives
- Deliver a premium, personalised customer experience aligned with luxury brand expectations
- Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery
- Monitor market trends and competitor activity to inform strategic decisions
- Prepare regular performance reports, forecasts, and account plans
Commercial & Financial Focus
- Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability
- Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations
- Track KPIs related to revenue, margin, and client retention
Customer Service Excellence
- Provide a high-touch, tailored service experience to all clients
- Anticipate client needs and proactively resolve issues
- Uphold brand values and ensure consistency across all client interactions
- Build long-term partnerships based on trust, service quality, and results
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